1Who we are
Avanti Robotics is a product of Avanti Mind Ltd, a company registered in England and Wales (company number 16049394, registered office: The Venture Centre, Sir William Lyons Road, University of Warwick Science Park, Coventry, England, CV4 7EZ). Avanti Mind Ltd is registered with the UK Information Commissioner's Office (ICO), registration number ZC172544.
For the personal data described in this policy, Avanti Mind Ltd is the data controller. This means we are responsible for deciding how and why your personal data is used, and for protecting it.
If you have any question about this policy or about how we handle your data, contact us through our contact form.
2The plain-English summary
We know privacy policies are rarely read. Here is the short version, and the rest of the document is the detail behind it:
- We collect only the data we need to provide our products, the website and support.
- Our website and platform run on Scaleway servers in Paris, France, and backups are kept in France and the Netherlands. Section 7 sets out where your data is held and processed. Your data does not stay only in the United Kingdom.
- We do not sell your personal data, and we do not use it for advertising.
- Camera and audio features are switched off today. If they are switched on, a privacy mode switches video and sound off, and is checked before any picture or sound can be reached.
- You have clear rights over your data, including the right to ask us to erase it, and we honour them.
3What this policy covers
This policy explains how we handle personal data across four things:
- this website (when you browse it, make an early access enquiry, or contact us);
- the Avanti companion app (when a household uses it to manage a home robot);
- the Avanti fleet platform (when a business uses it to manage a robot fleet);
- and Avanti robots (the data a robot generates in operation).
Where a section applies only to one of these, it says so.
4The personal data we collect
4.1 When you use this website
- Contact and enquiry data (your name, email and any details you provide when you make an early access enquiry or contact us);
- limited technical data your browser sends.
4.2 When you use a home robot and the companion app
- Account data (name, email, login credentials);
- household data (members you invite and their roles);
- robot configuration (patrol routes, schedules, monitoring zones, alert preferences, layout of your home);
- camera and audio data (live video, event-triggered clips and two-way audio). These features are switched off today. If they are switched on for a household, privacy mode switches video and sound off and is checked before any picture or sound can be reached;
- monitoring and wellbeing data for elderly-care use (activity patterns, fall-detection data, wellness check-in responses; handled with particular care, see Section 6);
- robot telemetry.
4.3 When you use the fleet platform (business)
- Account and organisation data;
- team data;
- fleet data (robot identifiers, sites, groups, behaviours, configurations);
- robot telemetry;
- billing data, only if billing is switched on (payment card processing would be handled by our payment provider). Nothing can be bought or subscribed to on this website today, and live billing is not switched on.
4.4 When you contact support
The content of your enquiry and our correspondence with you, so we can help and keep a record of the issue.
5How we use your data, and our legal basis
We use your personal data only for clear purposes, and each has a lawful basis under UK data protection law:
- Responding to early access enquiries and other messages to us
- for contact messages, our legitimate interest in replying to you; for early access updates, your consent
- Providing and operating the robots, app and platform
- performance of our contract with you
- Keeping the website, app and platform secure
- our legitimate interest in security
- Sending update emails you have asked for
- your consent
- Processing payments and managing subscriptions (not offered today)
- performance of our contract
- Keeping billing and financial records
- compliance with a legal obligation
- Providing elderly-monitoring and wellbeing features
- performance of our contract with the household owner. The household care features are not offered to consumers yet; see Section 6
6Sensitive data and elderly monitoring
The elderly-monitoring features of Avanti Care involve data that is more sensitive than ordinary account data: activity patterns, fall-detection data and wellbeing information about a person in their own home. We treat this data with additional care:
- The household care features (monitoring, fall alerts, check-ins and the camera) are not offered to consumers yet. Check-ins and alerts to named contacts are in development. Before they are offered, we will process information about the health of the person being watched only with their own explicit consent, given separately for each feature, and this policy will set out how withdrawal works. We will not treat a note by a family member or carer that the person agreed as their consent.
When these features are offered, they will work as follows:
- An SOS press by the person themselves is always passed on, because pressing it asks for help.
- It is collected only to provide the monitoring and wellbeing features the household has set up.
- If camera or audio features are offered, privacy mode switches video and sound off and is checked before any picture or sound can be reached. The only exception is a time-limited emergency view, which only an owner or carer of the household can start, only during an active fall or SOS alert, and which is recorded in an audit log. The person who lives with the robot can use privacy mode themselves.
- Access is limited to the family members the household owner invites, in the roles they are given.
- Because this is high-risk processing under UK data protection law, these features need a formal Data Protection Impact Assessment. Ours is not yet signed off, and the appointment of a data protection officer is in progress.
None of these features make decisions about a person by automated means alone that have legal or similarly significant effects on them. When they are offered, fall detection and wellbeing alerts will be sent to household members, in the app and by email or notification where they have chosen those. A person decides what to do about an alert.
7Where your data is stored
This is where personal data is held and processed today, as checked on 25 October 2026:
- the website, including early access and contact enquiries, and the platform and its database run on servers hosted by Scaleway SAS in Paris, France;
- backups of the platform database are kept by Scaleway SAS in Paris, France, and by Backblaze, Inc. in Amsterdam, the Netherlands; this website is backed up each night to Backblaze in Amsterdam. Backblaze is a United States company, certified under the UK Extension to the EU-US Data Privacy Framework;
- enquiries you send through this website are held in our support system, hosted by Scaleway SAS on servers in Paris, France, and our replies are sent from our own mail server in Paris; other email we send is passed through a sending service in London, United Kingdom;
- to sort and route enquiries we use Anthropic PBC (United States) under its commercial terms incorporating the Standard Contractual Clauses and the UK International Data Transfer Agreement, and Voyage AI Innovations Inc. (United States, a MongoDB company) under its Data Processing Agreement incorporating the EU Standard Contractual Clauses and the UK International Data Transfer Addendum;
- requests to the website and the platform pass through a security and delivery network that operates in many countries, including outside the United Kingdom and the European Economic Area.
France and the Netherlands are covered by the UK's adequacy regulations for the European Economic Area, and our data processing agreement with Scaleway; the United States is not, which is why transfers to it need a safeguard. Robot messaging, billing and the platform assistant are not switched on today; if any of them is switched on, we will update this section with where its data is processed before it is used. This section does not promise that personal data stays in the United Kingdom.
This section describes this website and its support system. The platform behind the Avanti Robotics app and its robots is listed on the app's sub-processor page.
10How long we keep your data
We keep personal data only as long as we need it.
- Enquiry data
- kept while we are corresponding with you or until you ask us to remove it.
- Account, app and platform data
- kept while your account is active, removed within a reasonable period after closure.
- Camera and video data
- not applicable while camera features are switched off. If they are switched on, event-triggered clips are deleted when their retention period ends, and that period will be stated here first.
- Telemetry data
- retained for defined periods and automatically pruned.
- Billing and financial records
- kept for up to seven years, to meet UK legal, tax and accounting requirements.
11Your rights
Under UK data protection law you have the right to be informed about how your data is used, to access the personal data we hold about you, to rectify data that is inaccurate or incomplete, to erase your personal data, to restrict or object to certain processing, to data portability, and to withdraw consent at any time where we rely on it. To exercise any of these rights, use our contact form. We will respond within one month, as the law requires.
One honest exception on erasure. If you ask us to erase your data, we will do so, except for billing and financial records, which we keep for up to seven years to meet UK legal, tax and accounting requirements. For those records, we anonymise the personal details (your name and contact information) and keep only the financial record itself. Everything else is deleted.
If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk, though we would always rather you came to us first so we can put it right.
12How we protect your data
- Data is encrypted in transit using current security standards.
- Robots authenticate using device certificates, not passwords.
- The fleet platform keeps each organisation's data strictly isolated from every other.
- Sensitive data is encrypted at rest.
- Access to personal data is limited to those who need it to do their job.
No system is perfectly secure, but we build and operate ours to protect your data properly.
13Children
Avanti Robotics products and this website are not directed at children, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will remove it. If camera features are ever switched on, a home robot may incidentally capture a child who is present, for example a grandchild visiting a family home. That footage would be handled under the same protections, retention limits and privacy controls as all other camera data, and privacy mode switches video and sound off.
14Changes to this policy
We may update this policy as our products develop or as the law changes. When we make a significant change, we will update the 'last updated' date and, where appropriate, let you know directly. The current version is always available on this website.
15Contact us
For any question about this policy or about your personal data: use our contact form, or write to Avanti Mind Ltd, The Venture Centre, Sir William Lyons Road, University of Warwick Science Park, Coventry, England, CV4 7EZ.
Data protection contact
- Online
- Contact form
- ICO registration
- ZC172544: registered with the UK Information Commissioner's Office.
- By post
- Avanti Mind Ltd, The Venture Centre, Sir William Lyons Road, University of Warwick Science Park, Coventry, England, CV4 7EZ
This privacy policy is under review by our legal advisers and has not been approved by them. It was last changed on 25 October 2026.