Questions, answered straight
The questions people actually ask, answered straight.
Designed in Britain, answerable in Britain.
The company
How do I get an Avanti robot?
The home robots are announced to the waitlist first — join it and you hear the moment ordering opens; no payment is taken before then. Fleet operators can see the platform on a booked demonstration.
Who is behind Avanti Robotics?
Avanti Robotics is a product of Avanti Mind Ltd, company no. 16049394, registered in England and Wales. Check us before you trust us — the company file sets out who we are and the registers you can check us against.
Is "British" here just marketing?
It is a claim about recourse. The company answerable for this platform is registered in England and Wales, ICO-registered, and reachable from this site — all of it on public registers you can search without asking us. The platform is designed in Britain, and your data is designed to stay here: UK servers, under UK law. We would rather you checked the parts that are checkable than took the whole sentence on trust.
When do the robots launch?
Launch dates are announced to the waitlist first — one email, when there is a date and a price.
The robots, and how they work
How is this different from a security camera?
A fixed camera waits for something to enter its frame. A robot moves: it follows patrol routes you set, reaches the places a wall-mounted camera cannot see, and goes to look rather than only recording what happened to pass by.
What happens when my broadband goes down?
The robot's core runs on the robot. If your broadband dies tonight, it still does its job. Patrol, navigation, monitoring and the safety responses all run on the device; alerts gathered while you are offline queue and send when the connection returns.
Does the robot improve after I buy it?
When it is online, behaviours and intelligence arrive as signed updates — the robot you unbox is the robot at its least capable. Every update is cryptographically signed and verified by the robot before it is applied, and a failed update rolls back on its own.
Can one robot do security, care and pet monitoring?
The platform supports all three, but each robot in the range is tuned for a primary job, because the camera and the intelligence are matched to that job. Choose the robot for the task that matters most to you rather than the one with the longest feature list.
Is there a mobile app?
The companion is a progressive web app. It runs in a browser on a phone, a tablet and a desktop, with nothing to install.
Prices and subscriptions
What will a robot cost?
The home robots are a one-off purchase, and the fleet platform for business is priced per robot per month. The published figures, the subscription tiers and the VAT treatment are all set out on the price list rather than repeated here, so there is one place to check and one place to change.
Will I have to pay a monthly subscription?
No. Every home robot works on the free tier for as long as you own it. The paid tiers unlock the intelligent features, but the robot is yours and it works without one.
Is there a free trial for businesses?
Yes: fourteen days for up to five robots with no card, and a thirty-day window with an onboarding call for fleets of ten or more that book a demonstration first. Register your interest and you go straight into the queue.
Can I change or cancel a plan?
Consumer subscriptions run month to month, or annually if you want the discount, and you can move between tiers freely. Business plans carry no minimum term. Cancel a consumer subscription and the robot keeps working on the free tier.
Your data, and your privacy
Where is my data stored?
Your data is processed and stored on UK servers, under UK law — the full account is on the privacy page.
Can the camera be turned off?
In two ways. Every Avanti robot has a physical shutter you close with your own hand — closed, the camera cannot see, and you can see that it is closed. There is also a software switch, and while privacy mode is on, no video or audio is captured or transmitted.
Will my elderly parent feel watched?
You want her safe. She wants her independence. Both are right. The person living with the robot works by voice and presence and never has to manage an app, the physical shutter gives her personal control over the camera, and the family receives wellbeing summaries rather than a surveillance feed.
Do you sell my data or run advertising?
No. The company makes money from hardware and subscriptions. We do not sell personal data, we do not run advertising, and this site sets no analytics or advertising cookies at all.
How do you handle a request to delete my data?
Personal data is erased within 30 days, as UK GDPR requires. The exception is billing and financial records, which UK law obliges us to keep for seven years; for those we remove the personal details and retain only the financial record.
Are you actually registered with a data protection regulator?
Avanti Mind Ltd is registered with the UK Information Commissioner's Office, and you can verify that independently on the ICO register. We would rather you checked than trusted us on this one specifically.
Security, for the people who ask properly
How is a robot kept secure?
Each robot holds its own X.509 certificate and presents it over mutual TLS on every connection. A robot holds no password. A compromised certificate is revoked, after which that robot cannot connect.
How is one organisation's data kept from another's?
Every record on the platform is scoped to its tenant, and cross-tenant access is refused at the data layer rather than by convention. That isolation is covered by tests that run on every change, so a change that could leak across tenants does not ship.
Is there an API we can integrate with?
There is a versioned REST surface with token authentication and signed webhooks. The developer document publishes the endpoint table, a real request and response, and a signed webhook payload.
Getting started, and what we commit to
How do I get started?
For a home robot, join the waitlist and we contact you when ordering opens. For a business fleet of ten or more robots, book a demonstration. For a smaller fleet, register your interest and you go straight into the self-serve trial.
What support will I get?
Support comes from a UK-based team, and priority support is part of the higher tiers. On anything you send through this site, we reply to enquiries within two working days.
What if a robot develops a fault?
Avanti robots are sold by a UK company and covered by UK consumer law, including your rights under the Consumer Rights Act 2015. Full warranty terms are published with the product.
Can I follow along before launch?
The workshop notes carry the engineering thinking, the evidence register carries the facts you can check, and the waitlist carries the news first.